Terms & Conditions

Welcome to V.K. ARTS & CRAFTS. By using our website www.thecraftleather.com and its services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using this Site.

These Terms of Use form a legally binding agreement between you and V.K. ARTS & CRAFTS regarding your access to and use of this Site and all services provided through it.

Please note that thecraftleather.com is an independent business website and is not affiliated with any other online platform.

All products, services, and information displayed on our Site represent an "invitation to offer." When you place an order, it is considered your "offer" to purchase goods under these Terms and Conditions. V.K. ARTS & CRAFTS reserves the right to accept or reject your offer.

Once we receive your order, you will receive an acknowledgment email confirming the details. The acceptance of your order will occur only when your goods are dispatched. Until dispatch, no action by V.K. ARTS & CRAFTS will be considered as acceptance of your offer.

Access to this Site is restricted to registered resellers, importers, and business entities capable of entering into legally binding contracts as per applicable laws. Individuals who are not authorized to form such contracts under the Indian Contract Act, 1872 (including undischarged insolvents) are not eligible to use this Site.

Our platform is exclusively for B2B customers - that is, businesses that hold a valid trade or resale registration certificate in their country. We do not sell directly to end consumers. Any individual or entity without valid business registration is prohibited from purchasing goods listed on www.thecraftleather.com.

The Craft Leather reserves the right to terminate or suspend your account if we discover that you do not hold appropriate business registration or if your membership has been previously suspended for any reason.

Unless otherwise stated, these Terms and Conditions replace all prior agreements or communications between you and V.K. ARTS & CRAFTS. By using this Site, you acknowledge that you have read, understood, and agreed to abide by these Terms.

When you register on The Craft Leather, you agree to provide accurate, complete, and up-to-date information about your business. The details you provide ("Registration Data") must always be true and verifiable.

You are solely responsible for maintaining the confidentiality of your account login and password. Any activity conducted through your account will be considered authorized by you. The Craft Leather is not responsible for any loss or damage caused by unauthorized access to your account.

If you suspect unauthorized access, misuse, or any breach of security, please contact us immediately at info@thecraftleather.com or via WhatsApp at +91 9068532300. We may suspend your account temporarily until the issue is resolved.

By registering, you agree to:

• Provide true and current business and contact information.
• Promptly update your account details if there are any changes.
• Take full responsibility for all transactions made using your account.

If any information you provide is found to be false, incomplete, or misleading, The Craft Leather reserves the right to suspend or terminate your account immediately and deny access to the Site.

The Craft Leather aims to provide accurate product and pricing details for all wholesale and export products listed on the Site. However, errors in product descriptions or prices may occasionally occur due to typographical or technical issues.

All prices listed on the Site are wholesale prices and are intended for registered resellers and business buyers only. Prices are quoted in the applicable currency and are subject to change without prior notice based on exchange rates, raw material costs, or market conditions.

The Craft Leather cannot confirm a product's price until an order has been received and processed. In case a product is listed with incorrect pricing or information, The Craft Leather reserves the right to:

• Cancel or refuse any order placed for that item.
• Contact you to confirm whether you wish to proceed at the correct price.

If your order is canceled due to a pricing or product information error before dispatch, you will be notified immediately. Any payment received for such canceled orders will be refunded promptly to your original payment method. Once your order is confirmed and dispatched, you are obligated to make full payment as per the agreed invoice. All prices are exclusive of taxes, duties, and international shipping charges unless stated otherwise. You are responsible for any applicable import duties, tariffs, or customs clearance fees in your country.

While The Craft Leather strives to fulfill all confirmed orders, we may occasionally need to cancel an order for reasons beyond our control.

Orders may be canceled at our discretion in cases such as:

• Limited or no stock availability.
• Errors in product or pricing information.
• Payment or verification issues.
• Suspicion of fraudulent activity.

In such cases, we will notify you via email or WhatsApp as soon as possible. If your payment has already been processed, the amount will be refunded to your original payment method (such as bank transfer or card) within a reasonable time. If your order requires additional verification (such as trade documentation or payment confirmation), we may hold the order until the required information is received. Failure to provide the information within a reasonable time may lead to order cancellation. The Craft Leather reserves the right to cancel or refuse service to any reseller or buyer if any form of misuse, misrepresentation, or non-compliance with our business policy is detected.

By providing your payment details on V.K. ARTS & CRAFTS, you confirm that:

• The credit/debit card or bank account used belongs to you or that you have legal authorization to use it.
• The payment details provided are accurate and valid.

V.K. ARTS & CRAFTS does not store your card information. All payments are securely processed through trusted third-party payment gateways. We receive only a confirmation message indicating whether the payment was successful, failed, or pending. We are not responsible for any card-related issues, including unauthorized use, cardholder disputes, or failed transactions. Any liability arising from fraudulent use of payment instruments shall rest entirely with the buyer. If you experience any payment-related issues, please inform us within 48 hours of the transaction via +91 9068532300, info@thecraftleather.com, or WhatsApp at the same number. Payments must be cleared before dispatch, unless otherwise agreed under a special trade arrangement. Orders will not be shipped until full payment (including shipping and applicable charges) is received.

V.K. ARTS & CRAFTS reserves the right to recover the full value of goods, along with any legal or collection costs, from individuals or businesses found to be using the Site fraudulently or engaging in unauthorized transactions.

We also reserve the right to initiate legal action against anyone involved in fraudulent use of payment instruments, misuse of business information, or any unlawful activity connected with the use of this Site.

If a payment transaction is declined by your bank or card issuer for any reason, V.K. ARTS & CRAFTS will not be responsible for any resulting delay or non-fulfilment of the order.

We, as a merchant, are not liable for any losses arising directly or indirectly from a declined authorization, including where the cardholder has exceeded their preset credit limit or violated card terms with their issuing bank.

When you visit our Site, send us an email, or communicate via WhatsApp, you are corresponding with us electronically. By doing so, you consent to receive communications from The Craft Leather in electronic form - such as emails, text messages, or notifications posted on the website.

You agree that all electronic communications - including notices, agreements, invoices, and disclosures - satisfy any legal requirement that such communications be in writing.

All official communication from The Craft Leather will be sent only through the contact details listed on our website. We will never ask for sensitive information such as passwords, bank details, or card information via email or WhatsApp. If you receive any suspicious messages claiming to be from us, please report them immediately to info@thecraftleather.com.

The Craft Leather provides live chat support for the convenience of our registered business customers. Please note the following terms apply to this service:

• Service Availability: The chat support service may be temporarily suspended or unavailable without prior notice due to maintenance or technical reasons.
• Response Time: While we strive to respond promptly, response times may vary based on query volume and time zones.
• Conduct: Customers must maintain professional and respectful communication with our representatives. Any language or content that is abusive, threatening, defamatory, obscene, or otherwise inappropriate is strictly prohibited.
• Record Keeping: All chat conversations may be recorded and stored by The Craft Leather for training, quality, or reference purposes. These records remain confidential and are not accessible to customers.
• Prohibited Use: The chat feature may not be used for promoting products, soliciting business, or sharing unauthorized advertising material. It is solely meant for customer service inquiries.

By using our online chat service, you agree to abide by these conditions. Continued use of the chat feature constitutes acceptance of these terms.

By placing an order or using any service provided by The Craft Leather, you confirm and agree to the following:

• Accuracy of Information: You are responsible for ensuring that all details provided during registration or at checkout - including your company name, billing address, shipping address, and tax details - are accurate and complete.
• Delivery Information: If a non-delivery occurs due to incorrect or incomplete information provided by you, any additional shipping or handling costs will be borne by you.
• Business Legitimacy: You confirm that all purchases made on www.thecraftleather.com are for resale or export business purposes, not for personal consumption. V.K. ARTS & CRAFTS reserves the right to request proof of your business registration or trade license at any time.
• Compliance with Law: You agree to use the Site and our services only for lawful business purposes and in compliance with all applicable export, import, and trade regulations in your country and in India.
• Order Verification: The Craft Leather reserves the right to verify and validate the information you provide. If any data is found to be false, misleading, or incomplete, your registration and access may be suspended or terminated without notice.
• Prudent Judgment: You acknowledge that all transactions on this Site are carried out at your own risk and discretion. You are expected to exercise sound business judgment before confirming any order.
• Product Understanding: You agree to review product descriptions and specifications carefully before purchase. By placing an order, you accept the terms and details associated with the specific product listing.

You agree not to use the Site or any of its features for activities that are illegal, unethical, or harmful to The Craft Leather or other users. Prohibited uses include (but are not limited to):

• Uploading, posting, or transmitting any material that is unlawful, abusive, defamatory, obscene, or otherwise objectionable.
• Transmitting or promoting content that violates any applicable laws or encourages criminal behavior.
• Attempting to gain unauthorized access to the Site, servers, or connected systems.
• Interfering with another user's experience or the normal operation of the Site.
• Uploading or distributing material protected by copyright without proper authorization.
• Using automated tools, bots, or scraping software to extract information or disrupt services.
• Attempting to spread malware, viruses, or any other harmful code.
• Misusing trade names, trademarks, or intellectual property owned by V.K. ARTS & CRAFTS or its affiliates.

Violation of any of the above may lead to immediate termination of your access, legal action, and claims for damages.

The Craft Leather reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice.

Any changes will be posted on www.thecraftleather.com, and the updated version will take effect immediately upon publication. You are encouraged to review these Terms regularly to stay informed about any updates.

Your continued use of the Site following any modification constitutes your acknowledgment and agreement to the revised Terms & Conditions.

If at any time you do not agree with the updated Terms, you should discontinue using the Site and its services.

These Terms & Conditions and any disputes or claims arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of India, specifically under the jurisdiction of the courts in Agra, Uttar Pradesh.

If any dispute or disagreement arises between you and The Craft Leather regarding any matter connected to these Terms or your use of the Site, both parties agree to first attempt to resolve the issue amicably through direct discussion.

If an amicable resolution is not possible, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator appointed by The Craft Leather.

The arbitration proceedings shall take place in Agra, and the decision of the arbitrator shall be final and binding on both parties.

The language of arbitration shall be English.

All matters shall fall under the exclusive jurisdiction of the High Court of Judicature at Prayagraj, and the governing law shall be that of the Republic of India.

Any feedback, comments, suggestions, ideas, or materials that you share with The Craft Leather - whether through the Site, email, chat, or other communication - will be treated as non-confidential and shall become the exclusive property of The Craft Leather.

By submitting such content, you automatically assign all rights, titles, and interests, including intellectual property rights, to The Craft Leather, allowing us to use, reproduce, modify, publish, or distribute it without limitation or obligation to compensate you.

When submitting feedback or reviews, you agree that:

• Your comments will not contain any unlawful, abusive, defamatory, obscene, or offensive material.
• You will not post content that infringes upon the rights of others, including copyright, trademarks, or privacy.
• You will not impersonate another person or provide false identity information.

The Craft Leather reserves the right - but not the obligation - to monitor, edit, or remove any content that violates these terms or is otherwise deemed inappropriate. We may use your submitted feedback or business testimonials for marketing or promotional purposes, with or without attribution. You remain responsible for any content you post and agree to indemnify The Craft Leather against any claims or damages arising from such content.

The Craft Leather shall not be held liable for any delay or failure in fulfilling its obligations under these Terms if such delay or failure results from circumstances beyond its reasonable control.

Such circumstances include but are not limited to:

• Acts of nature (flood, fire, earthquake, storm, etc.).
• War, civil unrest, terrorism, or sabotage.
• Labor strikes, lockouts, or industrial disputes (including those involving our suppliers or shipping partners).
• Pandemic or epidemic situations.
• Government restrictions, embargoes, or changes in trade regulations.
• Transportation disruptions, port closures, or customs delays.
• Internet outages, power failures, or communication breakdowns.

In the event of such occurrences, The Craft Leather may delay delivery, partially fulfill orders, or cancel affected shipments without liability. This clause also applies to delays in delivery caused by force majeure events. Both parties agree that in such cases, timelines may be extended for a reasonable period necessary to overcome the disruption.

All content available on this website - including text, images, designs, photographs, graphics, videos, and software - is the property of The Craft Leather, its affiliates, or its content suppliers and is protected by Indian and international copyright laws.

Accessing this website does not grant you any right, license, or ownership over the materials displayed.

You may view, download, or print portions of the content solely for your company's internal business use related to purchases from The Craft Leather.

You are not permitted to:

• Modify, reproduce, distribute, publish, display, transmit, or create derivative works from any material on this Site.
• Use any part of the Site's content for commercial gain without written permission.
• Use our trademarks, service marks, product names, or logos without prior authorization.

The Craft Leather and its associated names, logos, designs, and slogans are trademarks or service marks owned by V.K. ARTS & CRAFTS. Any unauthorized use of these marks is strictly prohibited and may result in legal action.

You understand that while using this Site, you may encounter product listings, materials, or information that some individuals may find offensive, indecent, or objectionable.

You agree to use the Site at your own discretion and acknowledge that The Craft Leather shall not be held liable for any content you may consider offensive or inappropriate.

We reserve the right to remove or restrict any material on the Site that violates laws, public decency, or our internal policies.

You agree to indemnify, defend, and hold harmless The Craft Leather, its directors, officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms & Conditions.
• Your misuse of the Site or its content.
• Any breach of applicable laws or third-party rights.
• Any claims made against The Craft Leather due to your actions or omissions.

This indemnity obligation shall survive termination or expiration of these Terms and your use of the Site.

These Terms & Conditions are effective unless terminated by either you or The Craft Leather.

You may terminate your agreement at any time by discontinuing use of the Site and notifying us in writing.

The Craft Leather reserves the right to suspend or permanently terminate your account, restrict access, or deny service at its sole discretion without prior notice if:

• You violate any terms of this Agreement.
• We suspect unauthorized, fraudulent, or illegal activity.
• We discontinue or modify part of our business operations.

Upon termination, all materials obtained from the Site must be destroyed, including any copies, whether made under these Terms or otherwise. Termination of your account does not release you from your obligation to pay for confirmed orders or other liabilities incurred before termination.

The Site and all products and services are provided on an "as-is" and "as-available" basis.

The Craft Leather does not warrant that:

• The Site will be uninterrupted, secure, or error-free.
• The information provided will always be accurate or up-to-date.
• The quality of goods will meet your exact expectations beyond the standard product specifications.

To the fullest extent permitted by law, The Craft Leather, its affiliates, suppliers, and employees shall not be liable for any indirect, incidental, consequential, or special damages (including loss of profit, business, or goodwill) arising out of or related to your use of the Site or products purchased through it. The total liability of The Craft Leather in any claim, whether contractual or otherwise, shall not exceed the invoice value of the specific product or transaction that gave rise to the claim.

You are strictly prohibited from violating or attempting to violate the security of the Site. Examples of such violations include:

• Accessing data not intended for you or attempting to access another user's account.
• Attempting to test, scan, or probe the system's security without authorization.
• Attempting to interfere with the Site's operations via viruses, overloads, spam, or malicious scripts.
• Sending unauthorized promotional material or spam through the Site.
• Using automated systems or tools (robots, scrapers, etc.) to collect data or disrupt operations.

Violations may lead to civil or criminal liability. The Craft Leather will fully cooperate with law enforcement authorities in investigating and prosecuting users involved in such activities.

These Terms & Conditions, along with any policies or guidelines referenced herein (such as our Privacy Policy or Shipping Policy), represent the entire agreement between you and The Craft Leather regarding the use of this Site.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full effect.

Failure by The Craft Leather to enforce any part of these Terms shall not be interpreted as a waiver of our rights to enforce such provisions later.

These Terms supersede all prior agreements, understandings, and communications between you and The Craft Leather, whether written or verbal.